Perguntas frequentes
Questions Before Your Project Starts
Answers for equipment selection and project planning.
How Can We Help?
Equipment Selection
What information is needed for a quotation?
Share the load weight and dimensions, working area, required lifting height, operating cycle, power supply and any drawings or photos.
How do I choose between overhead, gantry and jib cranes?
Start with the working area, support arrangement, load and travel route. The selection guide compares the main equipment arrangements.
How is the power supply specified?
Share the available voltage, phase and frequency with the project team. The electrical requirements are confirmed in the technical proposal.
Personalização
Can equipment match my working conditions?
Configuration is reviewed against the equipment type, site layout and project requirements. Confirm the final arrangement in the technical proposal.
Can the control mode be specified?
Discuss pendant, remote or cabin operation and other requirements as part of the equipment configuration.
Documentation
Which drawings should I share?
Provide workshop layout, runway or ground rail arrangement, load dimensions and any existing equipment drawings.
What is confirmed in a technical proposal?
The proposal should define equipment type, configuration, key project parameters and the applicable supply scope.
Entrega e instalação
What site information is needed before installation?
Share access conditions, structural arrangement, working space, power supply and any local site requirements.
How are shipment and installation requirements coordinated?
Discuss packing, shipment, site readiness and the required installation guidance during project planning.
Parts & Support
What should I send for a spare parts enquiry?
Send the equipment model or nameplate photo, clear photos of the complete part, dimensions, quantity and the location of the part on the equipment.
Can compatibility be checked before ordering?
Our team reviews the equipment and part information to help identify a suitable component.
Where can I request project documentation?
Use the resources centre or contact our team with the equipment type and the document required.
Useful Resources
